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FAQ

Product

Where are we based and will you attend events?

We are based in Melbourne, Australia. We will therefore endeavour to attend most Australian events. Overseas events will depend on time, our sponsees involvement amongst other issues. Given a choice we would do nothing but attend gaming events!

What do we provide?

We specialize in providing apparel for geeks and gamers from all walks of life. Currently we have our very own designed tees as well as a selection of snap back caps. Stay tuned though, there’s much more to come!

Which size should I buy?

Most garments are a regular fit and aimed to flatter almost any body type. Unless specified the garment is aimed for comfort and not compression. If you are uncertain about what size to order, or you're in-between sizes, please order the next size larger. Each product page contains its own size chart.

What is a pre-order?

A pre-order is a purchase made for a new design that is currently in the works. Essentially, you pay for the item now, but receive at a specified later date. Much the same way you pre-order a video game.

When will I receive my pre-order?

With every pre-order we have included an estimate dispatch date. This is the date at which the pre-order item will be dispatched to you. Additionally, any and all items ordered along with the pre-order item will not be sent until the specified dispatch date. So, if you wish to receive the non-pre-order items faster, we suggest ordering them separately.

 

Website

What benefit do I get from joining your website?

Once you are on our mailing list you will receive updates from us that will include exclusive giveaways, opportunities and news on everything to do with our product and the gaming industry as a whole.

How can I stay up to date?

Follow us on Facebook and Instagram to stay up to date with news, releases and if you wish to be inundated by everything that’s going on in the pop-culture sphere. Also, don’t forget to join our site to receive regular updates and discounts. Any feedback is welcome and encouraged – just click HERE.

The website isn’t working, what should I do? How can I give you feedback?

If you have any feedback or issues using our website, please email us at admin@clotharmoury.com with any issues. Please also include a note detailing what device you are using to view our site on. 

 

Store

Do I have to pay taxes on purchases?

If you are purchasing from within Australia, GST will be added to the purchase price. If you are purchasing from outside Australia, any other applicable taxes are your responsibility.

How long until I get my stuff?

Click HERE for more information on Shipping.

What is the return policy?

In the event a product is returned for any reason other than a manufacturing defect, we may only accept the it if it is in perfect condition with the tag still attached. If the product is defective, we will reimburse the cost of shipping. In all other circumstances, the customer is responsible for the cost of shipping. Click HERE for more information on Returns.

How do I contact you?

Click HERE.

What are the payment options?

PayPal and all major credit cards.

Do we ship internationally?

Yes, we ship worldwide subject to a few exceptions.

How will I know when my order has been received?

You will receive a confirmation email from Cloth Armoury upon placing your order.  This email will let you know that we have received your order. It will contain the date of your order, the garments purchased and order number for your reference. Please note this email may take 5 minutes to reach your inbox.

How to I order a product that is out of stock?

We are pleased to say that our products are very popular and may sell out, particularly during a sale or promotional period. We do replenish some styles from time to time, so bookmark our website to avoid missing out… and stay in the loop by subscribing to receive emails.

Is it safe to order with Cloth Armoury?

Protecting your personal and order information is a priority at Cloth Armoury. We want you to be able to order from Clotharmoury.com with total confidence.

Our ECommerce system uses the latest industry standard security (SSL) available, to ensure your information is safe and secure at all times. It works by encrypting the details which you enter on our website, preventing the information being intercepted by an unauthorised party.

Why can’t I add items to my shopping cart?

If you are having trouble adding items to your shopping cart, your web browser probably has "cookies" disabled. What's a cookie? Sounds delicious, we know. It's not a baked good, it's a small file stored on your computer that keeps track of what you're doing on our website, i.e. what items you have bought before and what you have in your shopping cart. Modify your cookie settings in your web browser to enable online orders.

Size

  

 Men's Crew Neck

 

Size

S

M

L

XL

2XL

3XL

Width (cm)

47

52

56.5

61

64

68

Length (cm)

71

75

78.5

82

83.5

85

 

 Regular Women's Tee

Size

XS

S

M

L

XL

2XL

Width (cm)

41.5

44

46.5

49

53

56.5

Length (cm)

67.5

68.5

69.5

70.5

71.5

72.5

 

Women's Shutter Tee

Size

XS

S

M

L

XL

Width (cm)

44

46.5

49

51.5

54

Length (cm)

68

70

72

74

76

 

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